Amtrak to keep Winona, Minnesota ticket agent until end of year

November 20, 2015

WINONA — Amtrak is stepping back from a plan to leave the Winona depot unmanned.

During Monday’s Winona City Council meeting, Mayor Mark Peterson said Amtrak had originally planned to remove the ticket agent staffing the stop by the end of August. The decision was made as Amtrak reduces staff nationwide and more people utilize online options to buy tickets and check train schedules.Website Insert Turnkey Packages copy


But Amtrak will now keep the agent at the station until the end of the year, Peterson said. After that, the stop will remain staffed, he said, but not with a ticket agent. And there won’t be help for passengers’ luggage. The depot will also get a ticket machine so customers can make purchases.

Peterson said he was notified of the change after representatives from Amtrak met recently with city officials. They promised to keep Winona as a stop, he said, and also announced they would be adding $700,000 in improvements to make the Winona depot handicap-accessible and in compliance with the Americans with Disabilities Act.

Read the full story from reporter Nathan Hansen of the Post Bulletin by clicking here.

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