Chicago Metra: Ventra App Surpasses 2 Million Downloads

August 13, 2017

A press release from Metra; August 11, 2017:

Less than two years after being launched, the Chicago Transit Authority (CTA), Metra and Pace announced that the Ventra transit app has been downloaded more than 2 million times and used to purchase nearly $250 million in fares.

Providing transit riders with a convenient “one-stop shopping” experience, the Ventra app is the first transit app in the nation allowing customers to pay for rides on multiple transit systems. The free app was developed and launched by the CTA in partnership with Metra, the Chicago area’s commuter rail system, and Pace, the suburban bus system.

“The fact that the Ventra app has been downloaded more than 2 million times in less than two years demonstrates why CTA is leveraging technology to improve the transit experience for our customers,” said CTA President Dorval R. Carter, Jr. “By making transit easier to pay for and more convenient to use, we help encourage people to take advantage of great public transit in the Chicago area.”

The Ventra app, which launched in November 2015, offers a wide range of functionality that helps users pay their fares and manage their accounts. App users are also able to load transit value/passes, buy and display mobile tickets on Metra and receive real-time account notifications when it’s time to purchase new passes or refill their accounts.

“The Ventra app has proven to be extremely popular with Metra customers in such a short time,” said Metra Executive Chairman/CEO Don Orseno. “Already, more than a third of our customers are buying tickets through the app, making it our largest sales channel in terms of ticket sales. We’re pleased to offer such a fast and convenient app for the benefit of our riders.”

The Ventra app also provides access to real-time transit tracker information for CTA, Metra and Pace in one convenient location. Future phases will offer additional services and conveniences.

“The Ventra app has made our transit system easier and more convenient to use,” said Pace Executive Director T.J. Ross. “We’re proud to be a part of the Ventra team and extend our gratitude to everyone who worked to achieve this success.”

The free Ventra app is available for download and use on Apple and Android smartphone and tablet devices via www.ventrachicago.com, the App Store and Google Play.

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