CTA receives perfect score from FTA

June 10, 2016

From Railway Age Magazine

The Chicago Transit Authority (CTA) announced on June 8, 2016 that the Federal Transit Administration (FTA), the top federal oversight agency for transit agencies, gave the CTA a perfect score on its FTA Triennial Review and found no deficiencies across multiple categories and departments.Website Insert Out of the Box Thinking copy

A perfect review of “zero findings of deficiencies” is the highest score attainable. The FTA awarded CTA a Certificate of Excellence following a review process that included a team of FTA auditors conducting site visits and completing a review of CTA procedures and policies in 17 key areas. The CTA has never before received a perfect review.

“When I joined CTA a year ago, I pledged to focus on enhancing safety and the customer experience. The FTA’s review is testament to the attention being paid by all CTA employees at all levels of the organization to the federal regulations mandated by the FTA,” said CTA President Dorval R. Carter, Jr. “It is very rare, especially for a transit agency of this size, to get a perfect score. The FTA’s strong assessment validates our strong commitment to not only comply with comprehensive safety and operational guidelines set by the federal government, but in many cases go above and beyond the minimum standards to provide the best, safest experience to our customers.”

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