Harrison at CSX blames employees for service problems

August 2, 2017

Harrison’s changes bring slowdowns and complaints to CSX

By Roger Bull, The Florida Times-Union; August 2, 2017

JACKSONVILLE – CSX’s efforts to streamline its operations have brought complaints from customers about deteriorating service. But the head of the railroad is blaming the problems on resistance to change within the company.

According to the federal Surface Transportation Board, the complaints include significantly slower and unpredictable transit times while loaded and empty cars sit idle for days. The problems have forced some shippers to reduce or stop production or find other transportation, it said.

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CSX chief executive attributes service disruptions to employee push-back

By Eric M. Johnson, Reuters; August 1, 2017

SEATTLE (Reuters) – CSX Corp Chief Executive Hunter Harrison has apologized to customers for service disruptions that he attributed to some railroad employees resisting changes at the company, according to an email seen by Reuters.

On Tuesday, Cowen & Co analysts said more than 80 percent of shippers they surveyed have experienced problems with CSX and nearly 40 percent have switched some freight to rival Norfolk Southern, and 67 percent have transferred freight to a trucker.

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