Southern California’s Metrolink aims to rebuild ridership with new scheduling on the San Bernardino Line and digital ticketing

April 11, 2016

By Dan Weikel, Los Angeles Times, April 3, 2016

In an ongoing effort to bolster customer service, the Metrolink commuter railroad has made mobile ticketing apps available throughout its system and plans major schedule changes on Monday to reduce problems for users of the San Bernardino Line.Website Insert Coach Business Class Food Service copy

The digital ticketing and scheduling adjustments to one of Metrolink’s most heavily traveled routes is part of a broad attempt to add amenities for passengers, reduce delays, improve safety and rebuild ridership.

“You need reliable, convenient service. Otherwise people just won’t use us,” said Art Leahy, Metrolink’s chief executive officer who has vowed to help turn around the 512-mile system that serves six Southern California counties.

Metrolink officials say the San Bernardino Line, which runs from Los Angeles Union Station to San Bernardino, will continue to have 38 weekday trains. However, the new schedule will eliminate express service and add two trains during the morning and evening rush hours.

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