UK’s Virgin Trains Offering Automatic Repayments for Delays

October 6, 2015

In a landmark move, the U.K.’s Virgin Trains has become the first passenger rail transportation company to automatically compensate qualifying passengers if their train is delayed.Website Insert Passenger Trains Very Well copy

As reported by Brian Milligan of, this new perk allows any passengers using the West Coast mainline who booked their tickets on the company website or through the app a chance to receive their money back immediately.To be eligible for the automatic compensation, Milligan said, passengers would have to purchase an advance ticket, face a delay of at least 30 minutes and not be told about the delay when buying the boarding pass.

Customers whose trains are delayed will receive the repayment on the card they used to originally purchase the tickets.

Virgin began offering the repayments Oct. 3, according to Milligan.

Previously, compensation for the delays was paid to customers via vouchers, and the government in the U.K. is now getting behind Virgin by asking other train companies to start implementing similar processes moving forward.

Read the full story from Donald Wood in Travel Pulse by clicking here.


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